Product Designer / UX Researcher
Internship Project at PHILIPS
07.2018 - 10.2018
I interned on the in-house design team at Philips in 2018. While Philips already provides rehab training service for stroke patients in the hospital, it would like to extend the aftercare service. My first project at Philips was to design the most frequently-requested features of the rehab system — enabling post-stroke patients to use the device to do hand rehabilitation exercises at home.
When I joined, Philips provides EfficiaSR80 S Intelligent Rehab System on device Yangtze1.0, which is used by rehab clinicians to guide the post-stroke upper limb motor rehabilitation training in the hospital environment. However, it doesn’t meet the requirement from the patients at the last stage of the therapy process. Therefore, the new feature of new system includes:
I spent the first two weeks understanding Yangtze1.0 in the hospital and organised the workshop to understand how to help patients get the most efficient therapy, collecting inspiration, and brainstorming ideas with the team.
Research workshop with therapist and our scientist, surrounding with the device prototype.
UX Journey was generated on the workshop.
Based on the persona I made, the Expert Patient and Secure Patient need structured, professional and authoritative solution. Therefore, the design principles are:
Quickly sketched the UI on a workshop
After workshopping with stakeholders, including therapist, Physicians and scientist researchers, I continued by sketching out some of the most promising ideas to distill ideas down and also to get feedback from the team. This phase was pretty short and I transitioned to digital mocks once I figured out the major directions.
The lo-fi prototype was designed for feasibility test. It was implemented on the devices’ prototype, and was tested with patients in the hospital.
Visualisation of the training effect.
Time counting: from streamline to number of times. It emphasised the accuracy of each action.
Guidance: In the Mid-fi version, the size difference between the training guidance and the 3D modelling hand is large, so it is necessary to switch views. In the Hi-fi version, the guidance video is on the left side and the right side is the real-time action simulation. Users can be clearly corrected without switching views. There are also detailed and professional instructions in the video, supplemented by audio.
Transfer and Wrap-up
For Who-cares Patient and Lack of self-control Patient, our strategy is attracting them rather than pushing them.
Besides, less steps could lower the barrier of using the device.